FAQ

Deliveries & Returns

We deliver all over the world.

If you cannot find your country in the list of regions served when confirming your purchase, do not hesitate to write to us: info@adn-paris.fr.

Delivery costs are determined according to the place and delivery method chosen at the time of validation of the purchase. They will be indicated to you before the request for payment.

Deliveries and returns are free for France:
- Standard delivery via Colissimo: between 2 and 4 days
- Express delivery via Chronopost - €10: between 1 and 2 days

We deliver internationally:
- Delivery in Europe via DHL - 15€: between 2 and 5 days
- International delivery via DHL - 35€: between 4 and 10 days

For all orders delivered outside the European Union, customs duties and taxes may apply. These extra duties will be charged to the customer and may be requested by the carrier when the parcel arrives in the destination country. For your information:

- For the US, orders below $800 are not subject to export duties. Above this amount, the export duties correspond to 20% of the order's total amount. They are collected directly by our courrier. If you wish to avoid paying extra charges, we recommend to split your order and place several orders below $800.

- For the UK, our selling prices do not include VAT, which is automatically charged when your order arrives in the UK. The VAT rate is 20%. Customs duties are also charged for orders exceeding £135. These duties correspond to 12% of the order's total amount. VAT and customs duties are collected directly by our carrier.

You can collect your order directly from the Studio in Paris (3rd arrondissement).

To do so, you can simply book an appointment at the Studio and choose "Collection at the Studio" as a delivery method when placing your order.

If the available slots do not suit you, do not hesitate to write to us (info@adn-paris.fr) in order to arrange your order collection.

To exchange or return your products, you simply need to write to us at info@adn-paris.fr specifying your order number and the pieces you wish to return or exchange.

As a reminder, these pieces must be returned in their original packaging, in their original condition, new, unworn, unwashed, with tags. Products returned incomplete, spoiled, damaged, worn or soiled cannot be exchanged or refunded.

Size recommendation

Most of our Essentials are unisex. You will find on each product sheet, in the "Details" section, information on the cut of the pieces and indications on their sizing and fitting.

Product care

Several approaches exist when it comes to taking care of raw denim pieces.

Purists recommend waiting at least 6 months before you wash your raw denim piece for the first time so that the denim can age. For the first wash, it is recommended to use dry cleaning.

For the next washes, you can use dark laundry detergent (Black Woolite). It is recommended not to rub the piece, to rinse it, to wring it gently and hang it, letting the water run out.

Raw denim can be machine-washed at 30°C. In this case, use a delicate program without spinning and detergent for dark laundry.

To prevent the denim color from fading, you can also use some vinegar.

After washing, you may feel that your raw denim piece has shrunk slightly. Don't worry, just wear it so it can stretch again and regain its original shape.

Where to find us ?

Our Studio welcomes you from Wednesday to Saturday, in the 3rd arrondissement of Paris, to discover and try on all our pieces or to withdraw your order placed online.

You can book an appointment here.